Casumo Terms and Conditions

Welcome to Casumo. These Terms and Conditions govern your use of our website, our Casumo app, and every product we offer, including our casino games, live casino tables and sportsbook. By creating an account with us, you agree to be bound by these terms in full. If you do not agree with any part of them, we ask that you do not register or use our services.

Who We Are

Casumo is operated by Recro Limited, a company incorporated under the laws of Malta with company registration number C77858, registered at The Unicorn Centre, Triq il-Uqija, Swieqi, SWQ 2335, Malta. For customers residing in the United Kingdom, we hold a remote gaming licence from the UK Gambling Commission (account number 61549, licence number 061549-R-336718-002), and our services are governed by the laws of England and Wales, with the English courts having exclusive jurisdiction. Our UK site is a separate legal entity from the Rest of Europe site, which is operated by Keep Limited under a Malta Gaming Authority licence. Group-wide, we also hold licences from the Malta Gaming Authority, the Gibraltar Gambling Commissioner, the Swedish Gambling Authority and the Spanish DGOJ.

Eligibility and Your Casumo Account

To open a Casumo casino account, you must be at least 18 years old and a genuine resident of the United Kingdom, as we currently operate for the UK market only. Only one account per person, household or device is permitted. During registration and before your first withdrawal, we may ask you to verify your identity, address and payment method. Once your account is created, your Casumo login details are personal to you, and you must keep your password confidential. Access via our Casumo app supports Face ID and Touch ID, along with Apple Pay and Quick Deposit, making your Casumo casino login faster on mobile.

Restricted Jurisdictions

We only accept players located in the United Kingdom. Any jurisdiction other than the United Kingdom is treated by us as a Restricted Jurisdiction, and persons located in or resident in one, including temporary visitors, are strictly prohibited from accessing our site. Using a VPN, proxy or any service that masks or manipulates your real location, or providing false information about your citizenship, location or residence, is a Prohibited Activity and may result in the closure of your account and forfeiture of funds.

Deposits and Payment Methods

We accept payments in British Pounds only. The minimum deposit across all available methods is £10. We accept Visa, Mastercard, Apple Pay, PayPal, Trustly, Paysafecard, Skrill and Instant Banking. Credit cards, cash and cheques are not accepted. You may only use payment methods that are valid, belong to you, and that you are lawfully entitled to use. Wherever possible, we pay winnings back through the same method you used to deposit, and payments can only be made to the registered account holder; transfers between players are never permitted.

Casumo Bonus and Promotions

Our Casumo casino welcome bonus offers a 50% deposit match up to £100 on your first-ever deposit, provided you opt in by clicking the Valuable before depositing and are a new player aged 18 or over. This casino welcome offer requires a minimum first deposit of £20 and can only be claimed once. Bonus funds must be wagered 10 times before withdrawal and expire after 7 days, after which both the bonus and any related winnings are removed. While a casino bonus is active, the maximum bet or spin is capped, and no sports bets may be placed. Our sports welcome offer gives you a free bet of up to £30 if your first qualifying multi-leg bet loses, subject to minimum stake and odds requirements. Beyond the welcome offers, we run ongoing Casumo casino promotions such as Odds Boosts, Profit Boosts, Free Bets, Spinumo daily wheel spins, The Golden Round live casino prize wheel, Umodays, Umoboards and Umo Quests. Any Casumo casino bonus code or Valuable you receive will show its own validity period, eligible games and wagering requirement. We treat multiple accounts, low-margin betting patterns, collusion, IP masking and similar behaviour as bonus abuse, and reserve the right to void winnings obtained this way.

Withdrawals and Casumo Withdrawal Time

Maximum winnings across all games are capped at £120,000 per player per day, regardless of stake or bet type; this cap does not apply to progressive jackpot wins, which we pay in full. We carry out additional verification on any payout exceeding the equivalent of EUR 1,000, or cumulative withdrawals exceeding EUR 2,000, and may request the same on smaller amounts. We aim to approve or deny a withdrawal request within three days, though delays in providing requested verification will extend this Casumo withdrawal time. Once approved, withdrawals are typically processed within hours, though completed casino game rounds cannot be cancelled or refunded once played.

Our Games: Slots, Live Casino and Betting

We offer over 3,500 games, including classic and video slots, Megaways titles, and progressive, fixed and daily-drop jackpots such as Mega Moolah, Hall of Gods and Divine Fortune. Our Casumo live casino features live roulette, live blackjack, baccarat, poker-style games and game shows from providers including Evolution Gaming, Pragmatic Play and Playtech, alongside our own branded tables such as exclusive Casumo Roulette. Our sportsbook, Casumo Sports, covers more than 40 sports and over 1,000 daily betting markets with in-play options. Demo play is available on many slots, but UK regulation requires your account to be verified before you can use demo mode. Different game types contribute differently toward bonus wagering requirements, and a number of individual titles are excluded outright; details are shown against each active Valuable.

Casumo App and Mobile Casino

We provide native iOS and Android apps in addition to our desktop and browser-based mobile casino. Our Casumo app includes Spotlight search, a Quick Launch panel remembering your last four slots played, and pinch-to-minimise gameplay, so you can move seamlessly between our Casumo slots, live tables and sportsbook wherever you are.

Responsible Gambling

We are committed to helping you stay in control. We provide deposit limits, self-exclusion tools and reality checks, and we support external resources for anyone concerned about their gambling. If you feel your play is becoming a problem, please contact our team, and we will assist you in setting appropriate limits or excluding yourself from our services.

Inactive Accounts

If your account holds a real-money balance and is not accessed for 12 consecutive months, we may apply an administrative fee of £5 per month. We will notify you by email at least a month in advance and attempt to return your balance to your last deposit method first. Fees may be waived in cases of health-related or other reasonable circumstances. Please note that customer funds are not protected in the event of our insolvency.

Customer Support and Complaints

Our Casumo live chat and email support are available 24 hours a day, 7 days a week, staffed by real people rather than bots. You can reach our team at hey@casumo.com. We acknowledge complaints within 24 hours and aim to resolve them within 8 weeks; unresolved disputes may then be referred to eCOGRA as our independent alternative dispute resolution provider.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory requirements or changes to our services. We will notify you of material changes, and your continued use of your Casumo casino account after such changes take effect constitutes your acceptance of them.

Governing Law

These terms are governed by the laws of England and Wales, and any dispute arising from your use of our services is subject to the exclusive jurisdiction of the English courts.